Return and Refund Policy

Return & Refund Policy
Your Satisfaction is Our Priority

At Disfeemskβ„’, we aim to make your shopping experience as smooth as possible. This policy outlines our process for returns, exchanges, and refunds, so you can shop with confidence.

1. Return Eligibility
We offer a 30-day return window from the date of receipt. To be eligible for a return, the following conditions must be met:

  • The item is unused and in its original condition

  • Original packaging and tags (if applicable) must remain intact

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be accepted.

2. How to Initiate a Return
To start a return, please contact us at:
service@zyquew.com

Once your request is approved, we’ll provide you with a return shipping label and detailed instructions on how to send the item back.

Important: Returns without prior approval cannot be processed.

3. Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately, and we will provide a replacement or refund.

4. Non-Returnable Items
Certain items are non-returnable, including:

  • Perishable goods (e.g., food or beverages)

  • Custom or personalized items

  • Gift cards

  • Sale or promotional products

If you're unsure whether your item can be returned, please contact us before proceeding.

5. Exchanges
To exchange an item:

  1. Return the original item following the instructions above.

  2. Place a new order for the replacement product.

This method ensures the fastest processing of your exchange.

6. International Orders – EU Customers
For EU customers, you can return or cancel your order within 14 days for any reason. Conditions:

  • The item must be unused and in its original condition

  • Original packaging and proof of purchase are required

This right is in addition to our standard 30-day return policy.

7. Refunds
Once we receive and inspect your return, we will notify you regarding your refund. Refunds will be issued to the original payment method and may take up to 10 business days to process.

If you haven’t received your refund after 15 business days, please contact us at:
service@zyquew.com

8. Return Address
A return shipping label from Disfeemskβ„’ is required before returning any items.

Return Address:
Disfeemskβ„’
414 East Second Street
Los Angeles, CA 90012
United States

At Disfeemskβ„’, we’re dedicated to making your return experience simple and fair. Your satisfaction is our top priority.